Question 1

What types of IT support do you offer?

Accepted Answer

We provide a wide range of IT services, including troubleshooting, system setup, maintenance, network configuration, data recovery, and cybersecurity.

Question 2

Do you support small businesses or residential clients?

Accepted Answer

Yes, we cater to small businesses, startups, and residential clients across the Gold Coast.

Question 3

Can you assist with both Mac and Windows systems?

Accepted Answer

Absolutely! Our team is experienced in supporting both Mac and Windows operating systems.

Question 4

Do you offer remote support?

Accepted Answer

Yes, we provide remote assistance to quickly resolve most technical issues without needing an on-site visit.

Question 5

What are your operating hours?

Accepted Answer

We operate from 8:00AM to 6:00PM, Monday to Friday, 9:00AM to 4:00PM on Saturday. After-hours and emergency support are available on request.

Question 6

How do I book a service call?

Accepted Answer

You can book through our website, call us at +61 488 058 810, or email us at fixpointit@gmail.com.

Question 7

Do you offer same-day service?

Accepted Answer

Yes, we strive to offer same-day service depending on availability and the complexity of your issue.

Question 8

What is your response time?

Accepted Answer

Our average response time is within 1 hour during business hours.

Question 9

How much do your services cost?

Accepted Answer

Pricing varies based on the service. We offer a free initial consultation to provide an accurate estimate.

Question 10

Do you have any service contracts or subscription plans?

Accepted Answer

Yes, we offer flexible service contracts and monthly subscription plans for ongoing support.

Question 11

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards, debit cards, bank transfers, and online payments.

Question 12

Can you set up and maintain my business network?

Accepted Answer

Yes, we specialize in setting up and maintaining secure business networks, including Wi-Fi, routers, and firewalls.

Question 13

Do you provide cybersecurity solutions?

Accepted Answer

Absolutely. We offer antivirus protection, firewalls, and proactive security monitoring to safeguard your data.

Question 14

Can you help migrate my data to the cloud?

Accepted Answer

Yes, we assist with cloud migration, setup, and ongoing management for platforms like Google Workspace, Microsoft 365, and more.

Question 15

Do you repair hardware or replace parts?

Accepted Answer

We diagnose hardware issues and can repair or replace components as needed.

Question 16

Do you serve areas outside the Gold Coast?

Accepted Answer

While we primarily serve the Gold Coast, we also provide remote support to clients in surrounding regions.

Question 17

Can you assist with NBN and local internet issues?

Accepted Answer

Yes, we troubleshoot and resolve NBN-related and local internet connectivity issues.

Question 18

Do you support businesses in Surfers Paradise and Broadbeach?

Accepted Answer

Yes, we serve all suburbs across the Gold Coast, including Surfers Paradise, Broadbeach, and beyond.

Question 19

How do I contact you for emergency support?

Accepted Answer

For urgent issues, call our hotline at [insert emergency contact number] for immediate assistance.

Question 20

What happens if my problem cannot be resolved remotely?

Accepted Answer

If remote support isn't sufficient, we can schedule an on-site visit to resolve the issue.

FAQ

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